Help & complaints

We will respond within 5 business days through your account email.

Contact us about billing, product or account help, document quality, or concerns about legal advice. We answer questions about the software. We cannot review your documents or advise you about your case.

For legal advice, contact a licensed attorney, your court’s self-help center, or legal aid. Please do not send case documents, children’s names, or sensitive financial details.

Sign in to submit and track a support request, or email hello@firmbinder.com if you need help accessing your account.

Legal-advice concerns are logged for review and manual referral to the North Carolina State Bar. This page does not send a referral automatically.